All staff are carefully selected and trained to provide domiciliary care services. They are all CRB and ISA checked and insured to work in the community in clients own homes. They are also required to have business insurance to enable them to take clients out in their cars.
South Coast Care have a structured induction programme, which is completed by all new care staff prior to working alone in the homes of our clients. It is a combination of an induction course and the shadowing or working alongside one of our supervisors or experienced carers. Carers then have to complete a 3 month probation period to ascertain that they are the right person for the job and can provide you with the upmost quality of service.
Our induction training covers the common induction standards and can be used to credit the carers Care Certificate .
Induction training includes:-
- Personal care and the basic skills required
- Core values; e.g. privacy, independence & dignity
- Code of personal conduct
- Organisational policies and working practices
- Mandatory training, consisting of safeguarding vulnerable adults, health and safety, manual handling and administration of medication.
- Prevention of any forms of abuse or exploitation of the person receiving care and the ‘whistle-blowing’ policy
- Anti-discriminatory practice including cultural awareness
- Standards to which carers should work
- Gifts and bequests
- Principle activities which must not be undertaken
Development and Training
Staff undergo regular supervision and spot checks. They are fully trained on; moving and handling, health and safety, safeguarding vulnerable adults, dementia, stroke awareness. They also receive yearly updates on all training. We monitor the requirements for staff training and qualifications. Staff undergo annual appraisals which identify any required refresher training or development needs. This is then incorporated into the staff training and development programme.
Specialist Care Services
South Coast Care ensures that the necessary arrangements are made for specialist advice, training and information to be available when working with people:-
- from ethnic minority communities and/or religious groups
- with sensory loss
- with dual sensory impairment
- with terminal illness
- who have had a stroke
- with dementia and mental health problems
- with challenging behaviour
- with infectious disease
To ensure that we provide a high quality workforce, the standards for our managers and staff are based on the National Occupational Standards for the Care Industry set by the National Training Organisation. We are fully committed to staff training and development. In order that standards of care are achieved and maintained, staff have to complete an Induction course and have to attend regular formal training sessions. All care workers are required to complete Care Certificates.
South Coast Care recognises the considerable responsibility of carers working in clients homes, usually in unsupervised settings and often alone. Therefore it is paramount to us that the people we recruit are suitable and competent to undertake the tasks required of them. The well-being and security of clients is protected by our policies and procedures on recruitment and selection of staff. The supervisors also carry out regular spot checks on carers whilst working in the community.
Before selection and confirmation of the post, the manager carries out the following checks:
- Two references are obtained from current or previous employers.
- References from friends or relatives are not acceptable.
- A full employment history is required and any gaps are explored.
- Verbal contact is made with one of the referees.
- Verification of identity is required, i.e. passport or birth certificate.
- An enhanced Criminal Records Bureau check.
- ISA check (Safeguarding of Vulnerable Adult).
- Work permit (if appropriate).
- Driving licence, insurance and MOT (where appropriate).
- Certificates of training and qualifications.